Yes, you will need an account to checkout in RAZE website, creating an account will allow you to enjoy a more complete purchasing process: you will be able to save your personal information, multiple delivery addresses, peruse past orders and receive special offer and new product information from RAZE. You can click HERE to create an account.

You can reset your password by clicking 'Forgot your password?' in the log in section.

You can alter the information you provide at any time by logging into your account, including customer name, phone number, email address, personal password, delivery address, and subscription notifications, etc.

RAZE newsletter include updates about RAZE products, customer service and discount offer.

If you wish to unsubscribe newsletter, you can do so by logging in to your account or unsubscribe in every message you receive from us.

Please see below the payment methods we accept for online stores: Visa, MasterCard, American Express, Union Pay. and more.

Please visit Our Stores to find the store location nearest you.

Once the order has been processed a confirmation email will be sent to you immediately.

If you have not shopped with us online before. The confirmation email may go into your junk/spam email folder.

Alternatively, you can check the status of your order online by login into your account and then clicking "Order History".

As an online business our prices change in response to seasonal special offers. We are sorry to inform that we will not refund the difference.

Orders are shipped within 1 to 2 business days following the day the order was placed. Once an order has shipped, an email will be sent with the tracking information.

If you have not received a shipping confirmation email after 5 working days of purchases, please contact us.

Hong Kong shipping estimated delivery time is 2-5 business days.

Please contact us on WhatsApp +852 6907 8380 within 24 hours of placing your order for any information changes.

Once your order status changes to "shipped", no changes can be made.

Hong Kong & Macao Orders

You can choose home delivery or self-pickup as the delivery address, and we deliver to residential and commercial addresses.

Self-pickup points include: SF Store, SF Locker, Kerry Express Locker, Kerry Express @ MTR Shops (SF Locker / KE Locker is limited to 9 items or less).

Oversea Orders

Delivery service will be under UPS.

Currently Available in: Hong Kong, Macao, Taiwan, Singapore, Malaysia, South Korea, Japan, Thailand, Vietnam

If you find any quality problems or mistakes in the products after receiving the products, please contact us within 14 days from the date of receipt.

Email: support@nanoraze.com
Phone: +852 3619 5848
WhatsApp: +852 6907 8380
Business Hour: Mon - Fri 10AM - 6PM HKT (Closed on Public Holiday)

Once order has been successfully paid for, it cannot be canceled or changed. For refund inquiries, please contact the customer service team (support@nanoraze.com) by email, and we will follow up as soon as possible.

Once an order has been successfully paid for, it cannot be canceled or changed. For any enquiries, please contact the customer service team via WhatsApp +852 6907 8380.

We have a PAO on the product packaging. The icon will show the best time to use the product after opening. 12M equals 12 months from date of opening, 6M equals 6 months from date of opening.

To ensure the best results, we recommend that customers use the product as soon as possible after purchase and place it according to storage recommendations.

We recommend you keep the products in a cool place away from direct light, keep out of reach of children.

RAZE products are mainly made of high-quality plant extracts, which are safe and harmless to the environment and human body. If you have doubts about the ingredients of the product, it is recommended to refer to the ingredients on the package or consult your doctor before use. If discomfort occurs after use, please stop using it immediately.

Our aromatherapy formula has been certified by the International Fragrance Association, ensuring that all raw materials and formula ratios meet international safety standards, and are environmentally friendly to children and pets. To avoid accidents, we recommend storing the product out of reach of children or pets, and keeping the indoor area well ventilated.

RAZE products are mainly made of natural and high-quality ingredients, which are friendly to adults, children and pets, and are more suitable for all skin types. If you have doubts about the ingredients of the product, it is recommended to refer to the ingredients on the package or consult your doctor before use.

RAZE Perfume, Interior Fragrance, Personal care and Sanitizing Mist Collections are 100% vegan products. Especially the Musk in the essential oil is plant-based and no animal ingredients are used.

All of our product ingredients are sourced from fairtrade suppliers. We're committed to paying fair prices to our supplier's farmers and workers to create a better and fairer world for us all.

All of our products are packaging with FSC® certification. Advocate environmental protection, sustainable forests.